Park La Brea in Los Angeles, a 4,000-unit complex, uses an AI assistant called Liv to handle maintenance and resident questions. Residents reported fast responses on routine issues like hallway flooding, but one tenant found Liv disconnected a call about a ceiling leak before resolving the problem.
Why it matters to multifamily marketers
AI handoffs matter for your reputation, so marketers and operators should audit how your leasing bot escalates serious issues before the gap shows up in reviews.